Terms & Conditions
Effective Date: June 7, 2024
Welcome to www.metaride.net, the official website of Metaride, LLC. By accessing or using our website or booking our services, you agree to comply with and be bound by the following Terms and Conditions.
1. Company Information
Metaride, LLC
Phone: (321) 240-8832
Email: info@metaride.net
Service Areas: Orlando, Altamonte Springs, Ocoee, Winter Garden, Winter Park, Dr. Phillips, Clermont, Pine Hills, Gotha, Oakridge, Oakland, Windermere, and Winter Haven, FL.
2. Services Offered
Metaride provides non-emergency medical transportation (NEMT) services, including:
• Ambulatory transportation
• Wheelchair transportation
• Stretcher transportation
• Dialysis transport
• Hospital and clinic appointments
• Door-to-door and facility-to-facility rides
All bookings are subject to availability, service area coverage, and the health condition of the passenger.
3. Booking & Cancellations
• Bookings can be made via phone, website form, or mobile app (if available).
• It is recommended to book at least 24–48 hours in advance.
• Cancellations must be made at least 12 hours before the scheduled pickup time.
• Late cancellations and no-shows may result in a cancellation fee.
4. Passenger Requirements
• Passengers must be medically stable for non-emergency transport.
• If stretcher service is required, it must be specified during booking.
• Escorts or caregivers are welcome to accompany the passenger when arranged in advance.
• We reserve the right to refuse service to any individual who poses a safety risk.
5. Payment Terms
• We accept cash, major credit cards, and approved insurance or broker payments (if applicable).
• Payments are due at the time of service unless otherwise agreed in writing.
• Past-due balances may lead to suspended or denied future service.
6. Privacy Policy
We are committed to protecting your privacy. Any personal or medical information collected through our website or services is handled in accordance with our Privacy Policy and HIPAA compliance standards.
7. Limitation of Liability
Metaride, LLC is not responsible for:
• Delays caused by traffic, weather, emergencies, or unforeseen conditions
• Loss of personal items left in the vehicle
• Any medical incident occurring during transport (as we are not a paramedic or emergency service provider)
While we strive to provide safe and timely service, exact arrival times are not guaranteed.
8. Intellectual Property
All content on http://www.metaride.net—including text, logos, graphics, and images—is the intellectual property of Metaride, LLC and is protected by applicable copyright laws.
9. Third-Party Links
Our website may contain links to third-party websites. We do not control or take responsibility for their content, policies, or services.
10. Changes to Terms
We may update these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting. Continued use of our website or services indicates your acceptance of the updated terms.
11. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in the appropriate courts of Orange County, FL.